About Us
Established in 2009, GoodLight Natural Candles has forged a strong national presence in the natural grocery and sustainable products markets. We make affordable plant-based candles that are free of petroleum-based paraffin, and partner with the Orangutan Land Trust, Wild Asia, and RSPO-certified smallholder farmers as we try to make sustainable palm the industry norm, while helping protect rainforests and the endangered wildlife and communities that calls these forests home. We are a decidedly non-corporate company with a relaxed environment that values kindness, honesty, integrity, communication, transparency, hard work, and work-life balance.
About the position – Remote or Hybrid position
The main responsibilities of the Customer Relations Representative include processing orders on an as-needed basis, providing administrative support, and facilitating customer outreach to existing house accounts. Your days will be spent in front of a computer. This position requires impeccable attention to detail, superior organization, and excellent verbal and written communication skills with a friendly vibe.
Only candidates who are qualified and seriously interested in a long-term position should apply. The job is Monday – Friday, hours can be flexible and would need to be discussed. We are looking for someone who is available 32-40 hours a week. The estimated start date for the position is June 4th, 2024.
Day-to-Day Responsibilities
The responsibilities and duties of this position are described here. This is not a comprehensive list, and other tasks and responsibilities may be assigned.
- Must be proficient in order processing procedures to provide supplemental assistance with order processing on an as-needed basis
- Have a deep understanding of the intricacies of our various customer channels
- Maintain awareness of current inventory levels
- Have comprehensive knowledge about our products and mission in order to conduct brand education training for buyers
- Outreach to customers via phone and email to check in on performance, make item recommendations for orders, and encourage participation in promotions
- Help organize and attend trade shows (1-2 times per year)
- Manage a variety of internal documents
- Provide accurate and detailed reports to the appropriate parties
- Create and analyze sales reports as requested by the owner
- Assist with CRM projects to improve reporting capabilities and organization
Qualifications
- Impeccable attention to detail, superb organizational skills and excellent time management ability
- Have an interest in natural products and our environmental mission
- Great initiative and follow-through
- Excellent written and verbal communication
- Friendly and positive
- Willingness to help the business grow and succeed
- Ability and desire to build long-lasting and meaningful relationships with accounts
Experience
- Excellent computer skills with ability to pick up new programs quickly
- Knowledge of Microsoft Excel is a must, specifically formatting and formulas
- Bonus points for experience with a CRM and/or QuickBooks; (super extra bonus points for experience with TurnLink)
- 4 years of administrative experience is a must
- 4 years of customer service is a must
- 4-year college degree or equivalent is preferred but not mandatory
Compensation
Benefits
- Accrued paid time off
- Healthcare stipend
- Six paid holidays
- Simple IRA
- One week paid vacation after one year of employment
How to Apply
1. Apply on Indeed with a resume and cover letter. In your cover letter please answer the following question:
- What about GoodLight inspired you to apply for this role?
2. Answer all screening questions.
3. Complete the requested skills tests.
Only applicants that complete these 3 steps will be considered for the role. We appreciate you taking the time to apply!
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Work from home
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Application Question(s):
- Do you have any interest in natural/sustainable products? If so, please elaborate.
Experience:
- Customer service: 4 years (Required)
- Administration: 4 years (Required)
Work Location: Remote