Description:
About Finity
Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a Remote Maternal Health Coach to join our team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members.
About the Role
The Maternal Health Coach will work closely with pregnant women and new mothers to provide comprehensive support throughout their maternal journey as part of Finity’s Maternal Health Coaching Program, BabySmart. This role is 100% remote via in-home office. The ideal candidate has a strong interest in maternal health and a genuine desire to make a positive impact on the lives of mothers and their babies.
This role is open to candidates interested in full-time (40 hours per week) or part-time (20 hours pre week) who are available during out business hours from 7:00 a.m. Pacific Standard Time to 4:00 p.m. PST, Monday - Friday. If interested in part-time, please indicate your availability during these hours on your resume.
Responsibilities include:
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Provide personalized coaching and support to pregnant women and new mothers via remote platforms.
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Offer emotional support and encouragement to Finity’s BabySmart members throughout their pregnancy, labor and delivery, and postpartum period.
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Assist in connecting families to pregnancy, postpartum and related health resources.
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Educate participants on topics related to pregnancy, birth, and postpartum.
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Assist participants in setting and measuring pregnancy health goals.
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Maintain accurate and confidential client records, progress notes, and documentation.
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Provide excellent customer service
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Assist members with navigating the BabySmart portal and ordering catalog items
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Manage multiple software interfaces for different programs
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Follow best practices regarding HIPAA laws and protection of PHI
Hours: Monday - Friday, 7:00am - 4:00 PST
Salary: $21 - $23 per hour DOE
What We Offer
Our compensation package includes:
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Competitive paid time off benefit
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Comprehensive medical, dental, vision, paid short-term disability, paid life insurance, supplemental insurance, and company contribution to HSA account
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Professional development or tuition reimbursement funds
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Paid parental leave
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401(k) with company match
All employees must comply with HIPAA & HITRUST security requirements.
Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status.
This position is available for 100% remote in-home status in the following U.S. states: Florida, Georgia, Idaho, Maryland, Michigan, North Carolina, Ohio, Oregon, Texas, West Virginia, or Washington.
Requirements:
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At least 1+ years of experience providing doula or maternal health services
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Strong familiarity or interest in matters relevant to maternal health
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Flexibility working with different programs and interfaces
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Must be comfortable with a high volume of inbound and outbound calls
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Ability to remain professional and composed during each call
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Great attendance record and punctuality
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Ability to type at least 30 WPM
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Must have intermediate proficiency with MS Office.