20 Best Customer Service Representative jobs in Dallas, TX (Hiring Now!)

Global Customer Success Manager - Network - AMER
Digital Realty —Dallas, TX
Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners.
Customer Service Representative
Spire —Richardson, TX
Fixed schedule with guaranteed 40 hours per week. Monday thru Friday 8:00AM to 4:30PM CST. Health insurance with employer contribution.
$15 - $17 an hour
Quick Apply
Customer Service Representative - Bilingual
Uline —Irving, TX
We’ll equip you to answer product, pricing and shipping questions quickly and confidently. Best-in-class, clean, modern air-conditioned facilities.
$63,000 - $72,000 a year
Bilingual Automotive Claims Customer Service Representative
Portfolio —Farmers Branch, TX
Maintain a minimum score of Job Well Done on the monthly Key Objectives, which includes the following screening: file audits, calls, new claim handling,…
$16 an hour
Quick Apply
9d
Bilingual Customer Service Representative- NorthPark Center
TaxFree Shopping —Dallas, TX
Basic computer knowledge (ipad, excel, word, typing, etc.). Interact with customers to provide information in response to inquiries regarding our process and…
From $14 an hour
Quick Apply
Sales Representative/Customer Service OFF Road Parts
USA Osomemall Inc —Garland, TX
Responsible for Sales and cold calls for Parts selling. Follow up warehouse personnel recruitment, training, and daily assessment.
$15 - $18 an hour
Quick Apply
13d
Customer Enrollment Representative
Ace Marketing Partners —Dallas, TX
Provide exceptional customer service, answering questions and addressing concerns. Exciting perks, including team nights, participation in charitable causes,…
$850 - $1,050 a week
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Imelda Mendoza - State Farm Agent —Dallas, TX
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize…
Estimated: $45.2K - $57.2K a year
Quick Apply
Customer Service Specialist
RollKall —Irving, TX
Excellent problem solving and technical skills. Technically knowledgeable of software tools. Service working extensively with customers in fast paced…
Estimated: $38.5K - $48.8K a year
9d
Client Services Representative
Firstech LLC —Flower Mound, TX
Answering phone calls via our VoiP system Ring Central. Customer service/retail experience is a plus, but we will make sure to equip you with the tools you need…
$17 - $22 an hour
Quick Apply
Customer Service Representative
UPD Urns —Dallas, TX
Demonstrate fast and accurate typing skills to efficiently handle data entry and communication. If you have a background in office administration, people…
$20 - $22 an hour
Quick Apply
4d
Call Center Representative
All My Sons Moving & Storage —Carrollton, TX
All My Sons Moving & Storage is hiring part-time Call Center Sales agents. Customer service: 1 year (Required). Were open 90 hours across 7 days a week.
$14 - $17 an hour
Quick Apply
9d
Insurance Customer Service Representative
Insurance Source of Dallas —Richardson, TX
Collaborate with sales team members/agents to ensure accurate and timely quotes. Excellent data entry skills with a high level of accuracy.
$16 - $20 an hour
Quick Apply
8d
B2B Customer Service Representative
Maruyama U.S —Grand Prairie, TX
This includes, but is not limited to, order entry, pricing verification, shipping, invoicing, logistics, and filing. 401(k) and 401(k) matching.
$45,000 a year
Quick Apply
Insurance Sales/Customer Service Representative
Ai United Insurance —Dallas, TX
We are looking for strong customer service agents and supervisors that know how to train others to be successful through implementing great sales techniques and…
$14 - $20 an hour
Quick Apply
11d
Customer Account Specialist
Wholesale Wheel & Tire LLC —Carrollton, TX
You will play a crucial role in driving revenue growth by identifying opportunities, nurturing leads, and providing exceptional customer service.
From $20 an hour
Quick Apply
Referral Intake Coordinator
Southwest Transplant Alliance —Dallas, TX
Responds to all incoming calls/emails to triage referrals for organ/tissue donor evaluation. Current Driver’s license required.
From $50,000 a year
Quick Apply
Active Trader Customer Support Representative
Cobra Trading, Inc. —Carrollton, TX
Must thoroughly enjoy building client relationships, calling existing clients, making warm sales calls and prospect follow up.
$80,000 - $90,000 a year
Quick Apply
9d
Customer Success Specialist
A5 Experiential —Dallas, TX
The Customer Support Specialist is tasked with interacting with customers on a daily basis, answering questions, listening to customer concerns, selling…
$18.94 - $23.22 an hour
Quick Apply
5d
Client Service Specialist
COGENCY GLOBAL INC. —Dallas, TX
The ideal candidate must have a genuine interest in the legal field and be eager to learn. A bachelors' degree or 2+ years of related experience in an office…
$45,000 - $55,000 a year
Quick Apply
2d

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Global Customer Success Manager - Network - AMER

Digital Realty - Dallas, TX

Apply Now

Job Details

Qualifications

Data center experience
Electrical experience
Bachelor's degree
ITIL
Organizational skills
Communication skills

Full Job Description

Position Title: Global Customer Success Manager – Network - AMER

Location: Dallas, TX

Your role

Leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture

What you’ll do

Accountable for overall post sales customer health for in scope customers across
- Client Engagement – Meeting cadence, attendance, frequency
- Service Management – SLA attainment including implementation and support risk.
- Financial Health – Aged debt and churn risk
- Product utilization – Customer consumption and awareness gap
Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards.
Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes.
Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations.
Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services.
Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks.
Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriated informed.
Identify ‘at risk’ renewals and potential churn ensuring awareness across accountable internal functional teams.
Coordination of post RFS customer audits through to successful conclusion
Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed.
Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution
Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners
Participates in the Global Customer Success community.
Interface with Operations Management Team and contributes actively beyond the own responsibility areas.
Position reports directly to the Regional Customer Success Lead
Key interfaces exist with internal functional teams in Operations, implementation, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
Knowledge Mastery – Advocate and awareness of Digital Realty products, services and value propositions including mission critical infrastructure components.
Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
Committed, high energy, self-motivated and passionate for service excellence and customer focused.
Has the ability to act on their own initiative and with minimal supervision.
Demonstrates integrity and ability to maintain confidentiality (especially in relation to complaints handling).
Has good organizational skills to ensure all internal departments contribute to delivering a timely and high-quality experience to our customers.
Levels of CSM will vary based on the customer type and expertise as per below.

What you’ll need

Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in customer relationship
Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data center, IT, or telecommunications company.
Experience with Service Management, preferably of more complex international customers

ITIL qualifications and experience are preferred

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

A bit about our Digital team

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Apply Now

Customer Service Representative jobs in Dallas, TX

Global Customer Success Manager - Network - AMER

Customer Service Representative

Customer Service Representative - Bilingual

Bilingual Automotive Claims Customer Service Representative

Bilingual Customer Service Representative- NorthPark Center

Sales Representative/Customer Service OFF Road Parts

Customer Enrollment Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Specialist

Client Services Representative

Customer Service Representative

Call Center Representative

Insurance Customer Service Representative

B2B Customer Service Representative

Insurance Sales/Customer Service Representative

Customer Account Specialist

Referral Intake Coordinator

Active Trader Customer Support Representative

Customer Success Specialist

Client Service Specialist

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