Hotel & Casino Front Desk Services
DAY and SWING shifts available.
Valid Colorado Division of Gaming Support License Required
Interested candidates must complete a Double Eagle Hotel & Casino employment application which can be found at: www.decasino.com/careers
Job Summary
This position requires an honest, reliable, responsible, dependable, and ethical individual. Promoting a positive image and goodwill of the company in all customer service activities and possession of a Colorado Division of Gaming License. This job position sets and represents the Double Eagle Hotel and Casino’s highest standard of customer service and requires direct contact with the public, while delivering superior guest service in accordance to department standards and policies and procedures. Front Desk employees are expected to develop and maintain effective working relationships and good customer service skills with all guest and co-workers at all times. Welcoming and accommodating both our new and established guests with casino, hotel and marketing inquiries in a polite and timely manner. Customer Service focused individuals with clerical and computer experience will thrive in this fast-paced, fun, friendly, yet professional environment with plenty of growth within the department and company.
DUTIES AND RESPONSIBILITIES:
1. The number one priority of a VIP Services Host is CUSTOMER SERVICE. In order to provide the utmost in Customer Service VIP Services Hosts do the following:
2. The number two priority of a VIP Services Host is PRODUCTIVITY AND EFFICIENCY. In order to achieve the highest levels in this area hosts are evaluated after 90 days for proficiency in all areas.
3. ICMP’s: Gaming Violations are taken seriously.
QUALIFICATION REQUIREMENTS: To perform this job successfully, individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrated hospitality or customer service experience, preferably within a gaming environment, but will train newcomers.
- Demonstrated experience responding to high volume of traffic and developing and maintaining positive rapport with guests, vendors and co-workers.
- Demonstrated knowledge of and experience performing and enforcing security policies and procedures.
- Must be able to stand 8-10 hours per day.
- Must have a neat and professional appearance.
- Must have basic computer and math skills.
- Must have flexible hours.
BENEFIT STATEMENT: Full time employees are eligible for benefits the 1st of the month after 60 calendar days of employment. Full time benefits offered includes: employee share health insurance, full premium vision, dental, accident and other supplemental insurance available. Paid Sick Leave accrues at 1 hour per every 30 hours worked with a maximum of 48. Full time and part time employees earn vacation after one year based on annual hours worked (1,040 hours to receive part time vacation; 1,560 hours for full time vacation). Employees receive paid lunch when they remain on property. Employee meal discount of 35%. Hotel rate for employee family and friends available. Ramblin’ Express bus tickets available at 50% discount.
(All wages listed are minimum start wage but are also DOE)
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Weekends as needed
Supplemental pay types:
People with a criminal record are encouraged to apply
Work Location: In person