Overview
Make a SPLASH and come work with our service team at Ohio Pools & Spas!
Ohio Pools & Spas was founded in 1957 and is based in North Canton, OH. We are one of the leaders in hot tub sales and service and pool service in the greater Northeast Ohio area. We have carried the same brand of hot tubs (Hot Spring Spas) for nearly forty years and have some of the most experienced technicians in the industry!
Responsibilities
What Will You Be Doing?
The Service Coordinator's primary role is the route and schedule delivery of hot tubs and saunas to customers homes, schedule regular pool and spa maintenance (cleaning and water care), and work with the office team to handle all incoming calls, voicemails, and online requests.
- Schedule delivery products to customer homes with delivery crew
- Handle customer service incoming calls
- Coordinate with technicians to provide repair quotes to customer and order parts
- Assist with communication with manufacturer to handle warranty work
- Assist with end of month processes, to include accounts receivable, open orders, and invoicing
- Maintains a positive relationship with customers and works to provide solutions to ensure customer satisfaction
The Benefits of Working Here
Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:
- Competitive Pay
- Medical/Dental/Vision Plans
- Paid Time Off
- 401(k) plan
Benefits may be earned after qualifying period and are only for full-time employees.
Qualifications
What You Bring To Us
- A desire to work with technicians and learn about spa and pool maintenance (Pool and Spa maintenance knowledge a plus, but not required)
- Customer service experience (2+ years required)
- Self-motivating and driven
- Excellent communication skills
- Proficient with Microsoft Office software suite
- Willing to work one Saturday per month on rotating shift with other coordinators
- A hard work ethic willing to go the extra length to provide a great experience for our customers
- A desire to work with a good group of people and have fun while delivering and maintaining health and home leisure products to customers
Work Remotely
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person