General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Education and Experience
- proficient in relevant computer applications
- knowledge of customer service principles and practices
- some experience in a call center or customer service environment
- good data entry and typing skills
- knowledge of administration and clerical processes
- EMT background / Medical knowledge
Key Competencies
- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- customer service orientation
- organizational skills
- attention to detail
- judgment
- adaptability
- team work
- communication skills
- persuasiveness
- problem solving
- adaptability
- stress tolerance
- high energy level
TITLE: CRO
ORGANIZATION: Communications
EXEMPTION STATUS: Non-Exempt
SUPERVISED BY: Supervisor / Manager
BASE SALARY RANGE: $18.50 - $20.50 / hour (Commensurate with experience)