Customer Service Representative – Float – Pediatric Specialties Urgent Care – Naples
Lee Health
Naples, FL
Full time, days
Minimum to Midpoint Pay Rate: $17.34 - $21.67 / hour
Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary.
Monday to Friday / 8:00am to 4:30pm / Will also at times need to work Saturday and Sunday / 8, hour shifts that can vary between 10:00am to 9:00pm
Will float between first and second floor of practice: Peds Urgent Care and Peds Specialty
The Float Customer Service Representative position is responsible for providing excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.
Requirements:
- High School Diploma or GED required. Associates Degree preferred.
- External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred. Internal Candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.
- Excellent customer service and computer skills required. Ability to solve problems and demonstrate critical thinking skills. Works weekend and holidays.
To submit your interest, please submit your resume through Indeed.
About Lee Health
Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, HealthPark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Golisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities.
We are known for our outstanding work environment, supportive team culture, and excellent benefits package. If you're looking for a job where you can thrive both personally and professionally, Lee Health is the place for you.
Join us and be valued for being you!
Lee Health is a drug/tobacco-free employer. EOE
Job Type: Full-time
Pay: $17.34 - $21.67 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you able to work a variable hour schedule that will include weekends at times? Times will vary between 8 a.m. - 9 p.m.
- Are you comfortable with pay range of $17.34 - $21.67 / hour?
- What is the best email for the recruiter to reach out to you on to have you apply directly with Lee Health?
Education:
- High school or equivalent (Required)
Experience:
- customer service: 2 years (Required)
Language:
Ability to Relocate:
- Naples, FL 34109: Relocate before starting work (Required)
Work Location: In person