We are looking for a full time, reliable Service Dispatcher to join our team. The Service Dispatcher is responsible for communicating effectively between customers and service technicians to schedule work orders in a timely manner.
Precision Refrigeration and Air conditioning has been in business for over 30 years. We specialize in the engineering, design, installation, and service of industrial ammonia and freon refrigeration and air conditioning.
Responsibilities
- Track incoming service calls and assign the appropriate technician to the job
- Coordinate service technician arrival times with customers
- Communicate with customers after work is completed to ensure 100% customer satisfaction
- Manage and update customer database with complete and accurate information
- Oversee service technician’s daily schedules and make updates as needed
- Respond positively to calls from customers to understand their needs and effectively schedule work orders
- Provide exceptional customer service to customers
- Communicate clearly and efficiently with customers and technicians
Qualifications
- Excellent customer service skills
- Highly self-motivated to complete tasks in a timely manner
- Geographical knowledge of service areas or map reading skills
- Ability to manage and execute multiple tasks at the same time
- Strong verbal skills to communicate clearly and effectively
- Communicates effectively using professional phone etiquette
- Exhibit a positive attitude when working with customers and technicians
- Previous dispatching, project management or schedule coordinating experience is a plus
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Dispatching: 2 years (Required)
Ability to Commute:
- South El Monte, CA 91733 (Required)
Ability to Relocate:
- South El Monte, CA 91733: Relocate before starting work (Required)
Work Location: In person