Overview:
A Victoria’s Secret Brand Customer Experience Lead is a values-based leader who leads performance through our core values to deliver the ultimate customer and associate experiences to grow top line sales. This role reports to the Customer Experience Manager.
Qualifications:
- Passion for Victoria’s Secret|PINK Brand.
- Ability to improve customer satisfaction and drive customer loyalty.
- Ability to manage complex and competing priorities with time management and organizational skills.
- Experience taking business reports and insights and making immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Proven ability to link company strategies to day-to-day activities and can inspire a team to deliver total company contribution.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
Experience:
- Customer service: 1 year (Preferred).
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.
Job Type: Full-time
Pay: $16.50 - $20.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Ability to Relocate:
- Plantation, FL 33388: Relocate before starting work (Required)
Work Location: In person