Description
The Patient Care Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing the receptionist station daily.
Duties:
Provide excellent customer service
- Greet each client with a welcoming, professional manner
- Answer each phone call in a professional manner
- Log information on calls received where required, and maintain detailed and accurate records
- Provide clients with correct and accurate information regarding services
- Schedule appointments according to established procedure
- Refer unusual or difficult situations to supervisor
- Maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
- Be discrete when obtaining sensitive information from clients
- Establish and maintain effective working relationships with co-workers and the general public
- Perform reception duties in an efficient, professional and courteous manner
- Actively participates and contributes to a positive store environment, fostering strong, professional relationships with co-workers.
- Takes pride in the appearance of store and shows initiative to keep surroundings clean, attractive and organized.
Performs other related job duties as required
Requirements
- Minimum of high school graduate or equivalent.
- Computer experience
- Calm, patient, flexible, and understanding manner
- Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
- Availability on Tuesdays, Fridays and Saturdays.
Preferred Qualifications:
- Successful customer service background
- Previous experience in hospitality, healthcare, or medical office administration
- Experience working with an ethnically, culturally, and racially diverse work staff and patient base
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.
Job Type: Part-time
Expected hours: 16 – 24 per week
Schedule:
Work setting:
Ability to Relocate:
- Watertown, MA 02472: Relocate before starting work (Required)
Work Location: In person