Administrative Coordinator - Generator Division
Houston, Texas
Office Based
8am-5pm
$30,000-$50,000 (experience depending)
Urgently Hiring - Immediate Start Date
Our client are a firm specializing in deployment of mission critical infrastructure solutions for all market verticals. This role will be for the Power Generation Division of the company.
They are seeking a dedicated, self-motivated Administrative Coordinator to perform the following duties.
Customer Support Responsibilities
- To interact professionally with our valued customers.
- Manage a large volume of inbound and outbound calls, emails with knowledge and efficiency.
- Identify and address customer needs with a goal of total satisfaction.
- Follow company guidelines and procedures for communications with minimal supervision.
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns and warranties.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing the opportunities to sell.
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and management team to review.
Work orders to invoicing
- Routine maintenance for each asset to ensure each required maintenance window is met and dispatching generator technicians to perform routine maintenance and emergency service quotes for customer review.
- Work Order, once approved
- inventory has been adjusted to production upon WO being created
Required skills and qualifications
- High school diploma or equivalent
- Ideally experience in dispatch & customer service
- Successful experience in corporate environment
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
- Strong knowledge of MS Office suite
- Strong work ethic
- Leadership skills
- Knowledge of Oracle NetSuite a plus
- Exceptional organization and time management skills
- Ability to meet all assigned deadlines
Benefits
- $35,000-$45,000 base salary
- 5% Annual Bonus (performance depending)
- 4% 401K
- Full medical and dental cover with additional family plan available
- Training provided
Please apply with a full resume and cover letter.
You must have the right to work in the USA without sponsorship.
INDGB
Job Type: Full-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative: 5 years (Required)
Language:
Location:
- Houston, TX 77070 (Required)
Ability to Commute:
- Houston, TX 77070 (Required)
Work Location: In person