Description:
The Assistant General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations, and guest satisfaction. Work closely with the hotel owners and other stakeholders.
Responsible for managing the hotel's management team and overall hotel targets to deliver an excellent Guest experience. An Assistant General Manager would also be required to manage between profitability and guest satisfaction measures.
Requirements:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular meetings with all heads of departments.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
- Lead all key property issues including capital projects, customer service, and refurbishment.
- Handle complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
- Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long-term strategic goals for the property.
- Develop improvement actions and carry out cost savings.
- Have a strong understanding of P&L statements and the ability to react with impactful strategies.
- Closely monitor the hotel's daily and make decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
- Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
- Prepare monthly financial reporting for the owners and stakeholders.
- Draw up plans and budgets (revenues, costs, etc.) for the owners.
- Oversee the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
- Act as a final decision-maker in hiring key staff.