Come Join the Island House Hotel Orange Beach - a Double Tree by Hilton Team, we are searching for a talented associate to perform the Night Auditor duties that are essential to our Front Office operations. Our Team Members are the HEART of what we do. It is their talent and dedication to our hotel that has fueled the success of our company. WE OFFER WEEKLY PAY.
Responsibilities:
- Perform night audit duties, including reviewing and balancing daily financial transactions; including the F&B Department.
- Ensure accuracy of guest accounts and resolve any discrepancies
- Provide exceptional customer service to guests during check-in and check-out processes
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests
- Operate phone systems and handle incoming calls with proper etiquette
- Assist with guest relations and ensure a positive experience for all hotel guests
Experience:
- Previous experience in night audit or front desk role preferred. Hilton ONQ is a plus.
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Knowledge of hotel management systems and phone systems
- Familiarity with guest services and hospitality industry standards
- Attention to detail and ability to multitask in a fast-paced environment
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Overnight shift
Work setting:
Work Location: In person