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Job Title: Footwear Team Lead
At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. From parents shopping for back-to-school to the premier athlete, our Softlines department outfits a wide variety of customers. Through a passion for excellence, the Footwear Team Lead drives the projects and initiatives of the apparel and footwear teams. Through this important work, the Footwear Team Lead impacts customer satisfaction, store profitability, and Academy’s Purpose.
Education:
- High school diploma or general education degree (GED) preferred.
Work Experience:
- At least two (2) years of relevant work experience required.
- In-direct support of people and processes to drive operational excellence and expected sales targets.
Skills:
- Excellent customer service orientation; an effective problem solver and communicator with customers and team members
- Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals
- Prepare routine reports and correspondence
-Apply common sense understanding to carry out instructions furnished in written, oral or diagram form
-Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and Excel
Responsibilities:
- Acts as lead and provides guidance when needed to sales team members in Apparel and Footwear to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks.
- Assists manager with daily planning of operational tasks assigned to the store.
- Oversees special or ongoing process improvement projects and initiatives.
- Executes plan to ensure team members are compliant with established policies and procedures and applicable laws.
-Assists with departmental zoning by providing support, guidance and overseeing the recovery process.
-Actively participates in floor walks with Store Manager, Store Director, District Manager, and Regional Vice President.
- Required to learn and follow company policies, procedures and safety rules.
- Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
- Duties may change and team members may be required to perform other duties as assigned.
Physical Requirements & Attendance:
-Ability to work flexible schedule including nights, weekends and holidays as needed.
- Regularly required to talk and hear, stand walk, use hands to finger, handle or feel; reach with and arms and stoop, kneel, crouch or crawl.
- Occasionally required to sit, climb, balance and lift 41 to 60 pounds
- Must constantly lift and/or move up to 3 pounds, frequently lift and/or move up to 6 pounds and occasionally lift up to 1 pound with another team member.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
Ability to Relocate:
- Selma, NC: Relocate before starting work (Required)
Work Location: In person