Summary of Position
Acts as the primary contact for new or existing partner and employer customers. Markets workforce services to local partners and employers. Responsible for conducting partner and employer outreach and able to organize and coordinate various services to them. Works with local partners and employers in the area to identify subsidized and unsubsidized employment opportunities for workforce customers and specialized program participants. Works with partner and employer customers to ensure correct information is entered in WorkInTexas.com. To perform this job successfully, the Career Specialist III must be able to perform each duty, outlined below, satisfactorily.
Essential Job Requirements
- Solicit job postings for WorkInTexas.com from partners/employers that will meet the needs of workforce job seekers.
- Gather information proving the effectiveness of WorkInTexas.com job postings for the partner/employer customer; follow-up to determine if the posting was filled by a referral.
- Contact local partners/employers to follow-up on job postings that do not show hires to ensure job posting fill rate.
- Assist partners and employers in identifying updates needed to job postings to ensure appropriate job seekers “match” or are referred to the posting.
- Contacts local partners/employers that have multiple openings to obtain hire information to ensure employer success rate; update job postings if required (Performance Expectation: 90- 95% of assigned postings are properly entered into WIT within 24 hours and initial follow-up with employers are within 3-5 business days;
- Document all contacts with the partner/employer on job posting note pad or partner/employer management notes, as required.
- Verify the partners/employers Tax Number in WorkInTexas.com is correct and the same one being used when filing payroll quarterly reports.
- Maintain outreach to partners/employers that currently use or have used workforce services in the past to continue offering Center Services and to solicit job postings.
- Identifies and contacts partners/employers that have not had a prior WorkInTexas.com account, to offer Center Services and to solicit job postings.
- Schedule and assist with hiring activities in the Center, such as employer hiring events or job fairs.
- Help partners/employers with recruitment services, on site at partner’s/employer’s business site or selected location.
- Provide training while demonstrating of WorkInTexas.com partner/employer accounts and uses, including registering and entering job postings.
- Solicit and/or identify customized training opportunities for partners/employers and employment opportunities for job seeker customers including On-The-Job Training, Subsidized Worksite Agreements and Unsubsidized Employment or Worksite Agreements as well as available Skills Development Funds.
- Attend local and out-of-town workshops, seminars and training to maintain current knowledge of workforce programs.
- Partner with other staff regarding job development efforts on behalf of job seeker customers.
- Gather feedback from partners/employers, job seeker customers and staff as to the success of subsidized/unsubsidized placements or job developments.
- Enter data into WorkInTexas.com to accurately reflect activities within the required time frame.
- Market to partners and employers to engage them in Workforce Center Services and board business related activities.
- Lead or actively participate in center Specialized Services Meetings for each center assigned.
- Helps with Rapid Response Activities and/or Events as needed.
- Ensure compliance of federal, state and local directives, rules, and regulations; prepare correspondence, reports, and maintain databases.
- Assist management and/or supervisor with employment services duties. May include reception, switchboard, resource room, or facilitator/orientation.
- This position acts as the primary resource for participants enrolled in specialized programs (WIOA, SNAP, CHOICES, etc.) wanting or needing to obtain employment. The Partner Relations Career Specialist provides job search assistance, conducts specialized program workshops, develops worksites for unsubsidized and subsidized employment, and prepares participants for employment. This position is responsible for helping job seekers reach their employment goals.
- Outreaches partners/employers to develop worksites for participants.
- Makes cold calls to develop jobs for participants enrolled in specialized programs.
- Data enters the required partner/employer and/or job seeker information in WIT.
- Assists job seekers with completion of WIT Portfolio and Resume.
- Conducts preliminary interview with job seekers to identify candidates for job postings, prior to referral, to ensure the job seekers meet or exceed the employer’s minimum requirements as stated in the job postings.
- Administers other assessments as assigned to support the job seeker screening process.
- Provides job seekers with feedback on their readiness for employment, addressing issues such as resume revisions, review of employment applications, and practicing for interviews, etc.
- Refers job seekers to any Workforce Center or outside services necessary to prepare the customer for employment readiness, such as assistance in resume writing, interviewing, job search skills, etc.
- Prepares job seekers referred to a job posting for their interactions with the prospective partner/employer, such as, reviewing the job description, discussing what service the company provides, and other helpful information to ensure the job seeker’s success.
- Collaborates and maintains a relationship with Career Specialists and other staff to ensure that job seekers have addressed any potential barriers to employment prior to being referred to a job opening or who have been referred and screened.
- Follows up with job seekers as necessary to determine if they were offered the job (subsidized or unsubsidized).
- Follows up with partners/employers to determine if they are satisfied with the quality of individual candidates referred or hired.
- Conducts worksite evaluations within two weeks of placement and reports results to management.
- Works with partner, employer, job seeker and if necessary, other center staff to address any issues that the partner/employer raises post-placement.
- Refers job seeker customers to other workforce center staff as necessary to assist participant with job retention.
- Regular and consistent attendance is required.
- Performs other duties as assigned; based on operational needs.
Required Education and/or Experience:
- High School diploma or equivalent required with preference given to those with higher education.
- Bachelor’s Degree in related field from an accredited college or university preferred.
- One year of related experience preferred.
- Related experience is defined as experience in sales or direct social work in the area of instruction, class room teaching or in workforce development programs. Working knowledge of computer software programs (Word and Excel) is required. Experience in workforce development programs is highly desirable.
- Bilingual (English/Spanish) beneficial; but not required.
- Valid driver's license and proof of liability insurance are required.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: In person