Position: Member Services Representative, Part-time (Hourly)
Do you provide outstanding customer service and promote an engaging personalized experience for guests? Do you want to be part of a cause driven organization? The North Central Florida YMCA (Gainesville) is seeking energetic, sales orientated and customer service focused individuals to join our membership services department. S/he will join our frontline team and promote the Y’s mission and many service offerings through engaging our members and prospective members.
The incumbent is responsible for communicating with staff, members, volunteers and visitors in a highly professional manner; retaining membership, answering the telephone, answering member questions. This individual may also lead tours to perspective members. S/he will ultimately support the retention of our existing members, as well as the growth of new members. Prior call-center and sales experience is a plus! S/he should also have flexible availability to work during peak-hours of business.
JOB RESPONSIBILITIES
- Perform facility access control duties by checking in members and program participants entering the building.
- Ensure that membership card is presented or proper guest fee, if required, is paid.
- Conduct interviews/tours to promote membership.
- Assist members and customers courteously.
- Meet and greet members and visitors in a positive and professional manner as a representative of the YMCA.
- Answer the telephone in a prompt, courteous manner.
- Enter membership and program enrollment data into Daxko, print receipts, and give receipts to members and program participants.
- Ensure the security of the association enforcing policy regarding visitors and maintains visitors log.
- Give membership and program information to walk in and phone customers.
- Assist Membership Director and perform miscellaneous tasks as directed and required.
- Perform routine filing and posts all rosters.
- Maintain clean and professional appearance for self and facility.
- Promote and represent the mission and core values of the North Central Florida YMCA.
- All other duties assigned by Management.
PREFERRED SKILLS:
- Excellent communicators (over the telephone and in person)
- Self-directed but also can work within a team or group environment
- Proficient in MS Office, internet research, social media savvy
- Proficient in using online appointment tracking systems and membership database systems
- General knowledge of the YMCA’s programs, services and community-impact
EDUCATION, TRAINING AND EXPERIENCE:
- High School Graduate or equivalent required.
- Associates degree preferred.
- 1 - 2 years of Sales (telecommunications, call-center, fitness or retail industry)
- One year of customer service experience required.
- One-year retail or sales experience required
WORKING CONDITIONS:
- Must be willing to work a flexible schedule, which may include evenings, early mornings, weekends and some holidays as needed.
COMPANY BENEFITS
Along with a competitive pay structure, the North Central Florida YMCA provides benefits which include the following:
- YMCA membership for employees; discounts for households.
- Excellent career growth and development opportunities.
- A challenging, fun, and cause-driven work environment with creative, talented and diverse individuals!
The North Central Florida YMCA is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age, genetic information, disability or veteran status.
Job Type: Part-time
Pay: $12.00 per hour
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Sales Experience: 1 year (Preferred)
Work Location: In person