Krebs Kubota, one of Middle-Tennessee's largest Ag, Construction and Turf dealers, is looking for a seasoned Parts Sales Associate at our Franklin, TN location.
This position is responsible for providing excellent customer service while offering a vast selection of parts and accessories for agricultural, construction and turf equipment.
Candidates must have 3 years experience in a Parts Department environment.
Target Responsibilities:
· Sell outdoor power equipment and parts to customers calling or walking into the store.
· Fill parts requests for the service techs.
· Participate in rolling inventory checks.
· Greet customers in a friendly and timely manner.
· Customer Service - Manage difficult or emotional customer situations.
· Respond promptly to customer needs.
· Solicit customer feedback to improve service.
· Respond to requests for service and assistance.
· Speak clearly and persuasively in positive or negative situations; respond well to questions.
· Follow all company and vendor policies and procedures
· Adaptability - Adapt to changes in the work environment; Manage competing demands.
· Continually seek both technical and product training for Kubota, Stihl, etc.
Daily Duties and Responsibilities:
· Work to develop a sense of “team” in the parts department and across other departments.
· Determine make, year, and type of part needed, inspect worn, damaged, or defective part to determine replacement required, or inform customer of part needed according to description of malfunction.
· Discuss use and features of various parts.
· Use Kubota-PAD or other illustrated parts list viewers for replacement part stock number and price.
· Fill customer orders from stock.
· Prepare sales slip or sales contract.
· Receive payments, make proper change, and wrap or bag merchandise for customer.
· Receive and fill telephone orders for parts.
· Inform customer on substitution or modification of part when replacement is not available.
· Examine returned part to determine if defective, and exchange part or refund money.
· Alert Parts Manager when stock is running low.
· Perform cycle counts on parts as Parts Manager advises.
· Track lost sales.
Weekly Duties and Responsibilities:
· Mark and store parts in stockroom according to prearranged system.
· Take inventory of stock, brochures, bulletins, manuals and publications, and present an accurate count to Parts Manager.
· Advise Parts Manager of trends in parts usage. Monitor aging inventory and present a report to Dept. Manager.
· Sweep and clean stock room.
Quarterly Duties and Responsibilities:
· Meet with Parts/Service Manager to discuss improvement processes needing implemented during the next quarter.
Annual Duties and Responsibilities:
· Meet with Parts/Service Manager to discuss year-end results, goals, and objectives for the upcoming year.
Keywords: Autozone, Auto Zone, Advance Auto, Advance Auto Parts, Oreilley's, Oreillys, Oreillys Auto Parts, O'reillys Auto Parts, Napa, Napa Auto Parts
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Work Location: In person