Patient Care - Procedures and Exams
Prepare patients, parents, and/or families for procedures/examinations physically and/or psychologically. Conduct procedures/examinations following protocol/guidelines as directed. May obtain, review, bring together, and/or facilitate the exchange of patient information.
Customer Service - Patient
Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families.
Communication - Patient
Communicate with patients, families and employees in courteous manner. Respond promptly to requests by patients, families and employees. May provide information concerning patients that are admitted, referred, transferred, or discharged. Provide emotional support to families as needed.
Serve as a Resource
Demonstrate advanced competence in specific knowledge, skills and behaviors. Effectively communicate with team members and contribute to their growth by sharing knowledge, experience, and skills; stay abreast of changes in key systems.
Process Improvement
Participate in improving/assuring organizational and/or departmental performance/quality through recommending areas or approaches for improvement activities, performing new procedures, collecting data and/or providing input to department discussions. Anticipate and actively identify and recommend areas for process/system improvement. May work with appropriate personnel to implement agreed upon changes. May participate in the evaluation of improvement initiatives/activities.