Insurance Service Representative (CSR), with a 220 P&C license, and Commercial Insurance experience. Handling New Business Submissions, endorsement request, COI request, answering coverage questions, working proficiently with underwriters and brokers. Must be organized, professional and the ability to multi-task. The ability to troubleshoot and investigate if they don’t have enough information to resolve issues that arise. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven Insurance customer support experience as a customer service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of request
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work independently in a remote environment.
- Computer skills, working with multiple computer screens.
- High school degree
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Commercial Liability; CSR: 1 year (Required)
License/Certification:
- 220 P&C Insurance License (Required)
Ability to Commute:
- Lake Mary, FL 32746 (Required)
Ability to Relocate:
- Lake Mary, FL 32746: Relocate before starting work (Required)
Work Location: Hybrid remote in Lake Mary, FL 32746