PAI offers ATM portfolio management services second to none.Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm’s reach. PAI delivers tools and services for ATM portfolio owners & operators—retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs.
Job Title
National ATM Field Manager, Service and Installations
Job Description
GENERAL SUMMARY:
PAI is looking to hire a National ATM Field Service and Installation Manager who is responsible for leading technical service delivery, installations, and conversions projects. The successful candidate will work with resources from various vendors, internal teams and resources, to deliver business critical objectives and projects. This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the outlook of the company.
ESSENTIAL DUTIES AND TASKS:
- Build and maintain a deep understanding of PAI services, processes, and technology.
- Lead and develop a team that maintains the required knowledge and skills to produce high quality service delivery in the field.
- Build and maintain capacity plan, according to budget – with sufficient resource pool to addresses demand from various projects, while minimizing idle time. This pool will consist of team members, regional resources and external capacity.
- Design, implement and maintain field procedures that can be tailored for the customer work orders – break-fix, preventative maintenance, installations, de-installations, upgrades and conversions.
- Develop a vision to optimize implementations of various sizes and lead the transformation of this critical customer touchpoint, where it can scale for significant growth.
- Partner with LOB (line of business) leaders and project managers to understand project objectives and build schedule accordingly with internal and external resources, as needed.
- Put management processes in place to hold internal teams and vendors accountable for SLA and goals in relation to all installation and other technical services.
- Present to management and executive team on the vision, plans – with data driven results.
- Be a leader in the Operations team to support various aspects of the business.
KNOWLEDGE, SKILLS & ABILITIES:
The competencies required for success in the National ATM Field Service and Installation Manager role include:
- Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
- Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
- Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers
- Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Composure – Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis
- Creativity – Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings
- Delegation – Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their own work; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
- Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything; ability to multi-task
- Timely Decision Making – Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
- Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
- Data Driven Decision Making - This role will require analyzing data in the decision make process. Fact based decision making with a focus on continuous improvement methodology
- Lean Six Sigma – PAI as an organization is focused on continuous improvement with a focus on lean methodologies.
MINIMUM QUALIFICATIONS:
- Experience in ATM or similar industry, with proven track record leading a technical field team.
- Outstanding organizational and multi-tasking skills are required. There are many different tasks which may need attention all at once, and prioritization is essential in order to accomplish a positive outcome
- Deep understanding and experience of process improvement methodology and / or project management certifications.
- Must be self-sufficient and can learn new tasks with minimal training and assistance
- Highly ambitious, willing to take on new tasks with little to no direction
- Travel will be required (Approx. 20-40%).
COMPUTER / APPLICATIONS SKILLS:
- Proficient in Microsoft Suite to include Outlook, Word and Excel is required
- Strong working knowledge / understanding of Microsoft Excel is required
- Ability to learn software applications quickly
- Experience with PAI Reports is a plus
WORKING CONDITIONS:
This work is performed in a business office setting. The working environment can be distracting due to noise. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 50 pounds or less, which can be accommodated.
SUPERVISORY / MANAGEMENT DUTIES:
The employee is responsible for supervising other positions.
A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job.
The candidate must be able to maintain complete confidentiality of any information he/she encounters.
PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
The company reserves the right to revise and alter this job description as needed.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Field Management: 2 years (Required)
- ATM Industry: 2 years (Required)
Willingness to travel:
Work Location: Remote