Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction.
Duties:
· Maintain a positive, empathetic, and professional attitude toward customers at all times.
· Respond promptly to customer inquiries while communicating through various channels (All social media accounts, email, phone, and square messaging).
· Acknowledging and solving customer complaints.
· Being an expert in our products to answer questions and solve customers problems through recommendations.
· Booking appointments and actively accepting and filling appointment requests on installers schedules.
· Keeping cookie trail records of customer interactions, comments, and complaints.
· Communicating and coordinating with team members.
· Interacting with and selling to walk in customers.
· Clearly communicating and updating installers workflow board.
· Following proper follow up procedures.
· Ensuring front of house duties are met each day.
· Ensuring installer end of day reports are complete and doing a cash drop.
Requirements:
- Proven experience in a customer service role
- Excellent communication skills both verbal and written
- Strong data entry skills with attention to detail
- Sales or upselling experience
- Ability to analyze customer needs and tailor solutions accordingly
-Daily sales training with weekly meetings on sales.
- Leadership experience is a bonus and fast track to our General Manager position, which starts at $70,000 a year.
Join our team as a Customer Service Representative and be part of a dynamic work environment where your skills are valued and growth opportunities are available. To apply for this position go to www.lifestyletint.pro/careers. This is the only way you will get an interview. Write "Indeed" as one of the reasons you'd like to work here.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Work setting:
People with a criminal record are encouraged to apply
Ability to Commute:
- Princeton, MN 55371 (Required)
Ability to Relocate:
- Princeton, MN 55371: Relocate before starting work (Preferred)
Work Location: In person