Please note this position requires domestic and international travel.
About NSI:
Nanoscience Instruments sells and services sophisticated scientific instrumentation in the field of microscopy. Our instruments include scanning electron microscopes, surface science instrumentation, transmission electron microscopy accessories, and electro-spinning/spraying equipment.
Our products are utilized by universities, government labs, technology startups, and multinational corporations across the US and Canada. NSI enables innovation by providing complex instrumentation used in Nanotechnology R&D, surface science, materials science, material development, and processes.
We are currently seeking Field Service Engineers to perform hands on repairs and maintenance. We have positions in both Phoenix, AZ and Alexandria, VA.
Duties include instrument service and repair as well as on-site service and robust customer communication. The position requires someone willing to travel often and sometimes on short notice. Approximately 50% of the position is travel related.
We would like service engineers who are intellectually curious, hands-on, and natural problem solvers. Our products are multifaceted and require an understanding of physics, electronics and mechanical systems. There is direct interaction with scientists and engineers at our customers’ locations, so good communication skills are a must. The job provides exposure to some of the most exciting research and research institutions in the world.
Essential Duties and Responsibilities:
- Conduct preventative maintenance of complex instruments and follow testing procedures to ensure proper operation.
- Diagnose and repair the instruments as required.
- As needed, conduct on-site maintenance visits across the US and Canada (occasional weekend travel). Some training may be required at international vender locations (The Netherlands, Sweden, Finland, and others).
- Provide troubleshooting and repair support for customers via phone, email and using remote connection software.
- Cultivate and develop positive working relationships with customers, system users, and company personnel.
- Complete and submit detailed service reports.
- Work with factory based Technical Support teams around the world, identifying and isolating unique problems.
- Work with Nanoscience Application Scientists to learn best practices and perform basic customer trainings.
- Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience:
Possess or working on an engineering degree (e.g., Electrical or Mechanical) or equivalent demonstrable experience with electronic/mechanical systems in lieu of degree.
Experience:
· Experience working on complex systems or prior field service, experience
· Literate in Windows software environments
· Comfortable working with high value scientific equipment
· Customer facing experience in a technical role is a plus
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
Application Question(s):
Ability to Relocate:
- Alexandria, VA: Relocate before starting work (Required)
Willingness to travel:
Work Location: On the road