Call Center Lead (Full-Time/Part-Time)
Job Summary
Do you thrive in a fast-paced environment and have a passion for building high-performing teams? We're looking for a motivated Call Center Lead to join our dynamic team! In this role, you'll be responsible for ensuring exceptional service and sales support are delivered to our customers during peak holiday and special occasion times. You'll wear many hats, leading by example, coaching and developing your team, and overseeing efficient operations. If you're a natural leader with a focus on customer satisfaction, we want to hear from you!
Responsibilities
- Train, coach, and develop call center team members to deliver excellent service and sales support to both direct consumers and corporate clients.
- Oversee workload assignments, ensuring balanced distribution and adherence to established processes.
- Continuously seek opportunities to improve service levels and customer experience.
- Lead a core permanent team year-round, with an expanded leadership role managing a seasonal team during peak holiday months (October-December).
- Maintain a flexible schedule between 7 am and 8 pm.
Qualifications
- Minimum 17 years of experience, with 20+ years preferred based on experience.
- Proven track record of leading and motivating call center teams.
- Strong coaching and development skills.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced, high-volume environment.
- Proficient in CRM systems and call center software a plus.
Location
Shift
- Flexible - between 7 am and 8 pm (Full-Time and Part-Time opportunities available)
Ready to Join Our Team?
If you're a passionate leader with a commitment to exceptional customer service, we encourage you to apply!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- Racine, WI: Relocate before starting work (Required)
Work Location: In person