Pharmacy Technician -Bilingual
Reports to Pharmacy Department Director
Salary: $17/hr.-$25/hr. based on experience.
Status: Full-Time / Exempt
Location: Houston
You dream of a great career with a great company starts with the values you embrace and the dedication you bring to achieve your life's best work. Perseverance, confidence, motivated and determination are the necessary ingredients for success with IntegraNet Health.
Position Summary: Pharmacy Technician Outreach Specialist (PTOS). Will link patients with resources available within the IntegraNet Health continuum of care and/or the community at large. The PTOS for IntegraNet Health is a front-line public health worker who serves as a liaison and link between the company, the patient, pharmacy and health/social services. Will report directly to Dir. of Quality Compliance. This is Not a Retail Position.
Responsibilities:
· Place outgoing phone calls to members, prescribers, and insurance companies to obtain clarification on prescription orders and refills.
· Assist an assigned group of patients to achieve medication adherence goals by coordinating with pharmacy, patient and physicians for prescription fulfillment.
· Coordinate with providers/member the possible transfer of prescriptions orders from other pharmacies when medication/s are not available.
· Communicate with healthcare providers any upcoming prescription and follow-up with patient on new prescription orders and/or refills.
· Collaborate with Provider Relations (PR) team, Community Health Workers (CHW), and Care Coordinator (CC) with escalated calls and non-standard customer service issues.
· Coordinate and schedule in-person or virtual meetings with providers and/or staff to review members current Medication Adherence reports to identify barriers.
· Research to help troubleshoot customer concerns and complaints.
· Establish increased patient compliance through monitoring of prescriptions and refills by analyzing pharmacy data with Availity.
· Documenting and tracking patient status after patients follow up calls.
· Work closely with physician/pharmacist to ensure patients have comprehensive and coordinated care.
· Achieve individual performance goals for productivity and quality.
· Maintain confidentiality of patient and proprietary information at all times.
· Other duties as assigned.
Required Qualifications:
· Certified Pharmacy Technician (CPhT)
· MUST be fluent in (reading and writing) English and another language (languages vary).
· MUST have a clear driver’s license and reliable transportation, live in and have knowledge of the Houston-Metro area
· 1+ years of administrative support experience
· 6+ months experience in a medical setting
· Basic knowledge of Microsoft Office products, including Word, Excel and Outlook.
· Medical terminology knowledge base.
· Ability to work independently, with some supervision and direction from superiors.
· Demonstrate excellent organizational skills, customer service skills, verbal and written communication to patients, physicians, clinical staff, and managers.
· Bilingual (Vietnamese, Mandarin, or Cantonese)
Company Benefits:
In a full-time permanent position, you will be able to participate in our company benefit program which includes:
ü Group benefits include medical, dental, vision, company paid $25k life with the option to add more voluntary life insurance coverage for employee and their family, STD, company paid LTD, 401k, and a variety of supplemental coverages such as hospital, cancer, legal, etc. available to the employee and their family.
ü Employer funded HSA program.
ü Paid Time Off ranging from 5-28 days depending on length of service.
ü Profit Sharing Bonus Program
ü 100% Employer Paid Pension Plan after 5 years
ü Access to company gym and locker rooms in Houston offices.
The Pharmacy Technician Outreach Specialist (PTOS) for IntegraNet Health will assist an assigned group of patients in achieving medication adherence goals through coordination of patient, physician, and pharmacy for the fulfillment of meeting Part D quality measures. PTOS is also responsible for linking needed community resources and other value-added services within IntegraNet Health’s Patient Advocate program.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Pharmacy technician: 1 year (Preferred)
Ability to Relocate:
- Houston, TX: Relocate before starting work (Required)
Work Location: Multiple locations