**Overview:** Join our team as a Front Desk Agent at our hospitality establishment. We are seeking a dedicated individual to provide exceptional customer service and support the smooth operations of our front desk. **Duties:** - Greet guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate department - Assist guests with requests and provide information about hotel services - Handle guest concerns and issues promptly and professionally - Process payments and maintain accurate guest records - Perform night audit duties as needed **Qualifications:** - Previous experience in hospitality or front desk roles preferred - Proficiency with phone systems and basic computer skills - Excellent communication skills with a focus on phone etiquette - Ability to speak multiple languages is a plus (Bilingual or Multilingual) - Strong guest relations skills and a passion for delivering exceptional service Join our team today and be part of a dynamic hospitality environment where your skills are valued, and growth opportunities are available.
Job Type: Full-time
Pay: $16.00 per hour
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Location:
- Franklin, TN 37067 (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Franklin, TN 37067 (Required)
Work Location: In person