Are you the One?
If you are a strong leader, a self-motivator and a team builder with a minimum 3 years of hotel operations experience with at least 2 years at the management level and you are ready to enjoy working 50+ hours week (minimum 5 days per week), this may be the opportunity for you!
Key Responsibilities
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Optimize and maximize Guest and Associate experience.
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Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
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Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.
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Champion of the hotel’s internal and external communications and record keeping.
Primary Functions
Revenue
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Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy.
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Rates: Aggressively and effectively manage and continuously update rates on the web and all other distribution channels.
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Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities.
Profit
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Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost-saving strategies.
Quality
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Guest Service: Ensure that the hotel meets/exceeds Greens and Brand standards for guest satisfaction.
Leadership
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Leading: Motivate, coach and train Front office team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
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Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Greens’ Standard Operating Procedures.
The ideal candidate will:
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Send a daily end of the day activity and accomplishment email to Director of Operations or immediate Supervisor.
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Develop and implement the approved business plan to attain and exceed the financial goals.
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Maintain a high personal visibility throughout the property.
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Gain and maintain excellent knowledge of local competition and general industry trends.
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Handle any emergencies at the hotel.
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Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team
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Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.
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Closely monitor sales solicitation activities.
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Conduct daily individual meetings with each department head/manager to review prior day’s outcomes and today’s goals.
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Conduct preschedule weekly meetings with the department heads/managers.
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Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.
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Ensure all associates are trained on emergency and security procedures and policies.
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Ensure that all property equipment is in good working condition.
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Successfully maintain adequate staffing.
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Perform other duties as assigned
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications:
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Willing to take responsibility and accountability for the team.
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Well-groomed and professional appearance.
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Willing to work on weekends and holidays if required.
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Effective communication skills.
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Good listener.
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Emphatic and tolerant.
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Open with praise, discreet with criticism.
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Consistent and congruent.
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Rational, prudent and practicals
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Performance Standards
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Performance shall be measured by budgeted RevPar, STR Index, Medallia Scores and the Associate Satisfaction.