Position: Licensed Assisted Living Administrator
Summary
The Administrator will oversee the overall management and operations while maintaining compliance with all applicable laws and regulations; the hiring, training, and supervision of qualified staff while ensuring continuity and consistency in delivery and quality of services; establishing a working relationship with regulatory agencies, family members, and community advocates.
Essential Job Functions
Supervisory
- Demonstrate independent judgment and discretion
- Adjust staffing levels based upon fluctuating occupancy and level of care
- Communicate and enforce policies and procedures and directly discipline and/or effectively recommend corrective and disciplinary action to enforce such policies
- Evaluate performance and effectively make changes to terms and conditions of employment based on such evaluations; coach and discipline staff as necessary
Community Management
- Work with the leadership team in planning all aspects of Community operations, including priority setting and job assignments
- Ensure safety of residents, visitors, and staff regarding Infection Control, Fire and Safety policies and procedures
Quality Assurance
- Conduct routine reviews of services being provided to ensure highest quality compliance
- Maintain current knowledge of State Regulations and ensure compliance in all surveys conducted by licensing authority
Resident Care
- Ensure programming is effectively managed and marketed (Alzheimer’s, companion living, wellness, etc.)
- Actively research and develop appropriate niche programming that reflects and meets the needs of residents and families
- Community Staffing and Retention, effectively managing turnover
- Ensure training and incentive programs are in place and working properly
- Monitor employee morale, maintaining high level of team spirit and unit cohesion
- Ensure compliance with employment laws and company policies
- Maintain network or recruitment sources
- Maintain compliance and understanding of regulations regarding residents’ rights
Business Management
- Create Community budgets
- Monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll in collaboration with Executive Director
- Appropriately handle and safeguard Community funds
- Monitor Accounts Receivable
Sales and Marketing
- Ensure optimum/maximum occupancy, revenue and profitability for the Community
- Create a culture that trains and supports all community staff to participate in the internal sales process
- Effectively perform all phase of external relationship-building/partnering with referral sources
- Promote occupancy and revenue growth through effective, planned events with community at large, residents and families
Community Relations
- Develop positive relationships with State regulators, the community at large, families and residents on behalf of the Community and Compass Senior Living
- Develop partnerships with professional organizations and associations
Customer Service
- Responsible for ensuring that all employees are providing excellent customer service to internal and external customers
- Reinforce creating a customer experience of the highest quality
- Model the Hampton Manor Senior Living Values
Qualifications and Education Requirements
- Bachelor’s degree in related field preferred
- Four years related experience or an equivalent combination of education and experience
- CPR and First Aid certification
- Must have compassion for and desire to work with the elderly
- Must possess basic computer knowledge and ability to use specified programs
- Experience with financial reporting, record keeping, and managing multiple budgets
- Ability to communicate effectively with residents, families, staff, vendors and the general public in a positive manner
- Must meet all health requirements as specified by state and/or federal regulations (i.e. TB)
- Ability to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
- Must have a valid driver license
- Must pass criminal background check
Other Skills and Requirements
- This position is salaried, and may include schedules which exceed eight hours in a day or forty hours in a week
- Ability to work full-time, with some evening and/or weekend work
- Availability by phone or pager 24 hours a day, 7 days a week
- Occasional travel may be required
Additional Notes
This job description is not intended to be all inclusive. Employee may perform other related or similar tasks to meet the ongoing needs of the community. All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This job description does not constitute an employment agreement between the employer and the employee. It is subject to change by the employer as the needs of the business and requirement of the job change.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
Experience:
- Long Term Care Administration: 2 years (Required)
License/Certification:
- Missouri Assisted Living or Nursing Home License (Required)
Work Location: In person