Where compassion meets innovation and technology and our employees are family.
Thank you for your interest in joining our team! Please review the job information below.
General Purpose of Job:
To provide financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts under his or her control.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive,; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.
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Maintains the utmost level of confidentiality at all times
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Adheres to hospital policies and procedures
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Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines
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Perform any other duty as assigned by the Coordinator, Office Manager or Director
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Follow up, collection and allocation of payments
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Carry out billing, collection and reporting activities according to specific deadlines
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Reconciliation of accounts
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Monitoring customer account details for non-payments delayed payments and other irregularities
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Maintain accounts receivable customer files
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Follow established procedures for processing receipts, cash etc
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Investigate and resolve customer queries
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Process adjustments
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Organizing a recovery system and initiate collection efforts
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Communicating with customers via phone, email, mail or personally
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Maintain flexibility in scheduling to ensure optimal departmental operations
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Notifies Coordinator, Office Manager or Director of any billing rejection trends
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Notifies Coordinator, Office Manager or Director of any system problems and/or issues immediately
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Effectively demonstrates DCH's philosophy, values, and mission as evidenced by interactions and feedback from clients
Education and/or Experience
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High School diploma or general education degree (GED)
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Strong knowledge of healthcare revenue cycle process including Federal and State guidelines and regulations
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Minimum of 2 years working in a healthcare revenue cycle, preferably experience with a multi-specialty practice with experience to include billing, denials and collections
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Experienced with insurance payor filing requirements and deadlines
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Thorough understanding of physician billing, chart review, medical terminology, coding and other revenue cycle functions
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Working level in Word and Excel