Customer Service Administrative Assistant
As the first point of contact at DL Manufacturing, the Customer Service Admin Assistant is an essential role on the DL Manufacturing team. The Customer Service Admin Assistant answers a multi-line phone system, assists customers and visitors, handles assigned Customer Service responsibilities and provides support to a variety of departments, including Customer Service, Shipping and Executive Management. In addition the Customer Service Admin Assistant helps in planning company events.
DL Manufacturing is the industry leader in inventing, designing and building unique, patented loading dock products for Fortune 500 companies that upgrade safety and productivity. We use gifted people from Engineering, Production, Sales, Customer Service, every department in the organization, to help lead the way in meeting these goals. If you are looking for more than just a job, if you are looking to be part of a talented and committed team and to make a difference at work, this is the place to be.
ESSENTIAL RESPONSIBILITIES
· First point of contact for DL Manufacturing - must be polished, personable and a team player with excellent phone and interpersonal skills.
· Answer multi-line phone system, responding to customer inquiries and routing calls efficiently.
· Prepare sales quotes for Sales Representatives.
· Receive and follow up on customer inquiries.
· Maintain customer name and address database.
· Handle product literature requests from customers.
· Enter sales orders in a timely manner to facilitate production workflow.
· Support multiple departments throughout the company.
· Manage office inventory and office equipment.
· Send and receive mail and packages.
· Prepare internal support materials.
· Handle travel arrangements for various staff members.
· Assist in planning, organizing, and executing luncheons and other company related events.
· Complete assigned projects.
DL Manufacturing offers health insurance with an 80% employer contribution as well as an employer contribution to employees' Health Savings Account (HSA) if enrolled in an eligible plan and have an HSA. The company also offers dental & vision insurance and a 401k with a company match. The company provides Group Term Life Insurance, Supplemental Short Disability and Long Term Disability for its full time employees.
Pay rates at DL Manufacturing are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the company's strategic priorities; internal peer equity; applicable federal, state, local laws, and external market analyses.
EOE
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Customer service: 2 years (Preferred)
Ability to Relocate:
- Syracuse, NY 13212: Relocate before starting work (Required)
Work Location: In person