To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel: Minimal Travel
Additional Responsibilities:
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Serve as the primary contact for customers regarding all issues, including quotations for existing items and order entries.
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Manage the entry of manufacturing orders for all discrete items.
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Coordinate with internal departments to expedite and update customer delivery and shipping dates in the system and customer portals.
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Notify customers of all changes to delivery dates.
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Ensure the completion and closure of manufacturing orders and create packing lists for all customer shipments.
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Drive improvements in key performance indicators (KPIs) such as On-Time Delivery (OTD) and inventory accuracy.
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Ensure smooth integration of new business acquisitions into operational systems and processes.
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Regularly update quotations and pricing strategies to reflect changes in raw material costs and business objectives.
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Collaborate with quality control teams to reduce internal scrap and customer rejections.