Job Summary:
Responsible for maintaining the scheduling of all field work, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing company’s policies and procedures.
Responsibilities:
-
Coordinate field repairs, services, and maintenance of equipment
-
Direct troubleshooting, inspection, repair and testing of equipment in the field
-
Develop and maintain repair schedules for all field personnel on daily basis
-
Create work orders and oversees ordering of necessary parts and materials, providing all pertinent information to service department administrative assistant for closing of work orders and invoicing
-
Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtains customer approval for these services
-
Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services
-
Oversee maintenance condition of all rental units in the field
-
Responsible for receiving, pre-delivery and delivery condition of all new equipment in the field, maintaining all necessary records
-
Provide schedules for outside vendors and manufacturers
-
Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating
-
Track the failed parts removed from all machines in the field – customer, internal, or warranty repairs within company guidelines
-
Oversee maintenance of field technician service trucks, lube trucks and other service department vehicles for safety, repairs, and maintenance
Education/Experience/Skills:
-
Associate Degree or equivalent experience
-
Five years’ experience as a heavy equipment technician
-
Excellent written and verbal communication skills
-
Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems
-
Knowledge of company’s parts order system and work order system
-
Proficient in Word, Excel and other software programs
-
Excellent organizational skills