Network Infrastructure Manager
Responsibilities / Essential Functions:
Network Management:
-
Manage and maintain all IT network-related hardware and software components, including in-office switches, routers, firewalls, virtual network interfaces, servers, and cloud networks.
-
Ensure hardware and software firmware comply with enterprise security standards.
-
Monitor and maintain network services to meet customer expectations and adhere to security and compliance policies.
Infrastructure Design and Expansion:
-
Collaborate with the market operations team to assess, design, and implement new in-office network infrastructures supporting employees.
-
Work closely with IT teams to support network expansions and enhancements for new products, tools, and third-party network connections.
Inventory and Maintenance:
-
Maintain an inventory of corporate network hardware and software, ensuring components meet manufacturer-defined life-cycle requirements.
-
Manage third-party contract services, such as domain registrations and internet service providers.
Performance Optimization and Troubleshooting:
-
Proactively research, analyze, identify, and resolve network utilization trends or errors.
-
Implement performance tuning and troubleshooting techniques to meet employee expectations.
Process Improvement and Documentation:
-
Identify opportunities for process and quality improvement.
-
Document system administration processes, operational procedures, and maintain network architecture diagrams.
Professional Development and Compliance:
-
Stay updated through educational opportunities, professional publications, and networking.
-
Ensure alignment with industry healthcare practice standards (HIPAA and HITECH).
Support and Leadership:
-
Provide after-hours support for corporate network performance issues.
-
Supervise, mentor, and train IT Infrastructure Network Engineering team members.
Education and Experience:
Bachelor?s Degree or Equivalent:
-
Bachelor?s degree or equivalent certifications/training/experience in information technology, computer science, engineering, or a related field.
-
Preferred experience in healthcare IT.
Network Infrastructure Experience:
-
Five (5) years of experience in configuring, installing, and maintaining corporate network infrastructure technologies.
AWS and Active Directory Integration:
-
Three (3) years of experience with building and supporting an AWS environment integrated with Microsoft Active Directory.
-
Experience implementing, configuring, and troubleshooting Azure Active Directory Domain Services, AWS Identity authentication services, and Office 365 network integration.
Network Protocols and Troubleshooting:
-
Broad knowledge of network routing protocols, switch protocols, TCP/IP, Ethernet, VLANs, DHCP, DNS, and other network protocols.
Additional Skills:
-
Ability to provide after-hours support as needed for corporate network performance issues.
-
Willingness to travel to corporate office locations for network implementations and maintenance.
-
Demonstrated ability to work with minimal supervision.