Top 3 Required Skills:
- Call Center Experience
- Ability to Use Computer (Assessment preferred)
- Verbal and Written Communication Skills (Assessment preferred)
- Professionalism (Assessment preferred)
Position Summary
Client Systems Class Action business operates a call center to handle potential claimant inquires and claims.
The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
Essential Duties and Responsibilities
- Professionally answer calls and address caller inquiries as needed.
- Route calls as needed to appropriate resource.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team
- Complete necessary administrative work as needed and complete call logs accurately
- Other projects as assigned by supervisor.
Job Qualifications and Requirements
- Good verbal and written communication skills
- Dependable and able to adhere to schedule
- Effective problem solving skills
- Effective listening skills
- Customer service orientation
- Attention to detail
- Ability to work effectively in a high volume and sometimes stressful work environment.
- Ability to read, write and speak English
- Ability to sit at workstation for long periods of time.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Job Types: Full-time, Contract
Pay: $16.00 - $20.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Language:
Work Location: Remote