Full-time 100% Remote Client Service Specialist Position
$15 per Hour + Bonus Pay
G.R.T. Financial is a dynamic and growing company that assists clients with their debt settlement programs. G.R.T. is seeking a compassionate and responsible Client Service Specialist help answer questions related to consumer debt and their program. Individuals should possess a strong attention to detail and be able to work both independently and as a team. If you are looking for a rewarding position with a great work environment, and a company where helping people on a daily basis is what we do best, then this is the place for you!
Responsibilities:
Takes incoming telephone calls from clients
Makes outbound calls to clients providing updates and answering questions.
Responds appropriately to client concerns and questions
Deliver accurate descriptions of product and/or service to clients
Navigate computer systems to properly assist the customer and locate customer data or other electronic information
Accurately document client comments and status updates in CRM system
Coordinate with other departments to request and provide client assistance as necessary
Maintain a high level of service with clients and meet performance targets.
Develop and maintain a productive working relationship with team members
Maintain a strong attention to detail
Qualification:
Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every client
Intermediate typing and math skills to meet production needs of the position.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, read, analyze, and interpret documents, understand procedures, write correspondence, and speak clearly to members and employees
Experience in F.D.C.P.A. Guidelines a plus
History of excellent time and attendance
Apply common sense to carry out instructions, read, analyze, and interpret documents, understand procedures
Collections experience a plus
Skills and Abilities:
Ability to communicate both verbally and in written format at a high level.
Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
Intermediate skills in Microsoft Word and Excel
General knowledge of Microsoft Windows and Outlook
Benefits:
$15/hr. paid weekly
Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
4O1k/Retirement Benefit Options (See Summary Plan Description)
Paid vacation in accordance with the Company PTO Policy.
100% company covered life Insurance
100% company covered Short/Long-Term Disability
Flexible spending accounts
Employee Assistance Program (EAP)
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.