For more than 24 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. CVR prides itself on providing extensive training, mentoring, and succession planning to its employees. We continue to expand, adding to approximately 200-member team across the nation. CVR has offices in Atlanta, Chicago, Miami, New York, and Tampa, to name a few.
We are seeking a Housing Supervisor to oversee the operations of the Housing Specialists and Clerks by reviewing and monitoring staff’s work performance. Ensure that the staff shows continuous progress in customer service relations with internal and external clients.
Essential Duties:
- Work closely with staff and assist them by setting expectations
- Assign caseload/work to staff for processing
- Set deadline timeframes for work completion
- Generate reports to measure/chart employee’s work goals are met
- Make sure staff attends program training
- Follow-up after trainings to sure all staff show consistency in work performance
- Complete weekly report to monitor work staff completes
- Assist staff with issues concerning caseload complications
- Generate system reports SHCVS to assure work is being complete
- Review and sign Intent to Terminate to ensure information is correct prior to sending information to client
- Sign vouchers and execute contracts timely to assist clients in their moving process
- Conduct moving papers briefings (when required)
- Conduct initial briefings (when required)
- Attend hearings required HCV Program Informal Hearing proceedings as required
- Assign and assure staff completes work timely
- Ensure staff adheres to CVR personnel work policy
- Capable of recognizing staff’s deficiencies and take disciplinary action when warranted
- Hold weekly meetings with staff to discuss policy and procedure changes, issues, or concerns
- Meet with the Program Manager weekly to review/discuss changes or suggestions changes for the improvement to program operation
- Develop internal operational procedures which are consistent with HCR Administrative Plan and HUD Regulations
- Process PAR and HCR Transmittal monthly
- Process portability files and follow up on PHA Billing requirements monthly
- Monitor and update the waiting list
- Monitor special programs (VASH, FUP, NHTD)
- Perform HQs Inspections when required
- Perform initial and annual evaluations on staff
- Special Projects as assigned
- All additional duties as assigned by supervisor__
Qualifications:
- Bachelors degree in a related field from a four year college or university
-AND-
- At least 5 years experience in a Supervisor/Management role
-OR-
- Combination of both education and related work experience
Job Type: Full-time
Pay: $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- Supervising: 3 years (Preferred)
- Section 8: 2 years (Preferred)
- LIHTC: 2 years (Preferred)
Work Location: In person