Job Description: Asset Protection Associate
Available shifts:
Weekends required
8:00 AM - 3:00 PM
9:00 AM - 3:00 PM
3:00 PM - 9:00 PM
3:00 PM - 10:00 PM
Responsibilities:
- Promptly engages customers upon entry and exit, and guide them to relevant departments for services and products or calling for Team Member assistance for carry-outs
- Maintain constant presence at entrance or front of store monitoring incoming and outgoing customer traffic, as a deterrent to theft
- Perform customer and team member exit inspections per the policy
- Tag returns merchandise upon entry and direct customers to customer service Identifies and communicates all suspicious activity to Manager-on-Duty to prevent potential theft using various tools and technology such as handheld radio
- Checks in and records all relevant information on Vendor and Corporate visitors in official Store Visitor’s Log
- Professionally reacts to customers at the doors should the alarm system start; obtains and documents key information for suspected thefts (merchandise, vehicle description, plate numbers, etc.)
- Responds with composure and partners with Manager during escalated situations including shoplifting, customer complaints, medical attention, emergency services (EMT-911-Police), parking lot incidents, weather, Code Adam, robberies, fires, EAS activities, etc.
- Accurately monitors and reports stolen, damaged, destroyed merchandise, theft, loss prevention and safety issues to management in a timely manner in the appropriate Store Log
- Adhere to company work hours, policies, procedures and rules governing professional staff behavior
- Complete required Loss & Asset Prevention training program upon assignment to position and is fully trained on all aspects of Academy’s shoplifting procedures
Skills:
- Demonstrated track record for engaging with customers in a polite and professional way
- Intuitive and timely recognition of merchandise availability in various areas of the store to direct customers as needed
- Ability to assist customers with EAS activations in a non-accusatory manner
- Exhibit calm presence when dealing with overall store safety or emergency response procedures
- Strong situational awareness and observation skills
We offer competitive pay rates, opportunities for career advancement, and a supportive work environment. Join our team of dedicated professionals committed to protecting our assets and ensuring the safety of our customers and employees.
To apply, please submit your resume along with a cover letter detailing your relevant experience in asset protection. Only qualified candidates will be contacted for an interview.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person