Dispatch/Customer Service
- The dispatch team receives new work orders, referred to as “NEW,” and categorizes them based on urgency: 8-Hour Emergency, 12-Hour Emergency, 24-Hour Emergency, or 7-Day Work Order.
- They integrate NEW work orders into the proprietary system and process them according to priority and urgency.
**Bid Process**
- This team uses vendor bids to create and review company bids before submission.
- They are responsible for bid review and submission.
**Production**
- Once work is approved, this team schedules services and communicates timelines to clients.
- They oversee project progress and ensure any schedule changes are communicated to maintain client satisfaction.
**Accounting and Invoicing**
- The accounting team ensures all order information is complete, including necessary documentation like check-ins and photos.
- They are responsible for processing payments, which are made 45 days from invoice approval.
- **Invoicing Procedures:** The team will include a policy for billing incurred costs when an order is canceled, depending on the terms of service agreed upon with clients. If billing for incurred costs is permissible, they will outline the process for calculating these costs and include it in the order notes. If not, the order is marked as canceled with the appropriate date and category change.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Bethlehem, PA 18017 (Required)
Ability to Relocate:
- Bethlehem, PA 18017: Relocate before starting work (Required)
Work Location: In person