IT Specialists III Job Description
Job Overview
National Networks, LLC is a leading company in our industry in the region. We're now hiring a IT Specialists III to help us keep growing. If you're excited to be part of a winning team, National Networks, LLC is a perfect place to get ahead. You'll be glad you applied to National Networks, LLC
Responsibilities for IT Specialists III
- Highly Proficient in working within a Ticketing System, like AutoTask or ConnectWise.
- Manage Tier 3 Service tickets in a timely manner
- Expert level in Verbal Communication, while driving Technical Issues to Resolution.
- Certified Knowledge & Experience of Windows and Cloud-based Technologies.
- Four Plus Years in an IT Help Desk or NOC Support Team Environment
- Expert knowledge of firewalls, routers, layer 2/3 switches, and other networking devices.
- Expert Level knowledge of all Microsoft Server Operating Systems and Networks.
- Document customer interactions
- Experience in working among a team, knowing when to ask for help.
- Install, make changes and repair computer hardware and software
- Certifications (A+, Net+, CCNA, MCSE) are a plus!
Qualifications for IT Specialists III
- Microsoft Certified Systems Engineer designation, preferred.
- 4+ years of experience working in a help desk environment.
- Flexibility to work a variety of shifts with minimal notice.
- Available to work regular overtime.
- Proficient with Apple computers.
- Excellent oral communication skills.
- Detail oriented.
- Highly organized to keep Help desk tickets in order.
- Ability to diagnose and resolve advanced computer technical issues.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 2 years (Preferred)
- Windows: 4 years (Preferred)
Ability to Commute:
- Lake Charles, LA 70605 (Required)
Ability to Relocate:
- Lake Charles, LA 70605: Relocate before starting work (Required)
Work Location: In person