The Front Desk Associate acts as the first point of contact in the Hospital and is responsible for the following duties:
Essential Duties & Responsibilities:
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Treat all patients and colleagues with dignity and respect.
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Open communication between all departments and cultivating a team environment.
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Communicate professionally and effectively with patients, visitors, and vendors.
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Ability to handle a fast-paced environment professionally and with poise.
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Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
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Maintain confidentiality and observe HIPAA compliance.
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Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
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Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
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Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
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Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
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Processing payments and regular communication with the Central billing Office to resolve errors.
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Perform patient status changes as clinical staff directs.
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Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
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Answer, screen, and direct incoming phone calls.
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Facilitate deposits and cash reconciliations during shift change.
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Maintain with accuracy all spreadsheets, and patient logs.
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Perform clerical duties, including mail delivery, faxing, copying, and scanning.
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Perform other duties as assigned.
Qualifications:
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Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
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Working knowledge of insurance identification and terminology (Preferred)
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Working knowledge of insurance verification and benefit descriptions (Preferred)
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Working knowledge of Admission Notifications and Insurance Authorizations
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Working knowledge of Medical Terminology
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Strong Organization Skills
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Proficient Computer Skills
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Strong Communication and Customer Service Skills
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Current Background Clearance and Satisfactory Background Check Results
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High School Diploma/GED
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Commitment to Patient and Family Satisfaction
Schedule:
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PRN, Weekends, Day and Night
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Day Shift 10a – 10p, Weekends and Holidays Required
Benefits:
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Health insurance
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401(k)
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Dental insurance
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Vision insurance
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401(k) matching
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Life insurance
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Paid time off
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