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We're committed to bringing passion and customer focus to the business.
Job Description: Assistant Manager
Overview:
The Assistant Manager supports the Community Manager in ensuring the day-to-day onsite operations run smoothly. This position's focus is to take the lead on administrative duties, while providing coaching and training opportunities to the staff, in partnership with the Community Manager.
Duties/Responsibilities:
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Generate interest in the community by touring the property with prospects as you answer questions about the numerous amenities, local community and beautiful grounds
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Facilitate the prospect application process by collecting appropriate information, initiating background checks, compiling files, and maintaining appropriate prospect contact
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Provide detailed move in information to incoming residents
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Process financial move outs/sets up payment arrangements if needed
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Process any/all payments and update Entrata with daily notes
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Reviews/approves applications
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Assists with any customer complaints
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Plans resident events
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Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to the maintenance staff and/or management as necessary
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Deliver a consistently high level of service to residents to exceed their expectations, while maintaining resident retention
Skills/Abilities:
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1-3 years relevant property management experience required
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Excellent customer service skills with a strong attention to detail
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Basic leasing knowledge- including Fair Housing Laws
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Able to work in a fast-paced, self-directed, entrepreneurial environment
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Proficient with Microsoft Office Suite
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Must be able to work weekends
Physical Requirements:
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Prolonged periods of sitting, standing, and walking
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Must be able to lift 15 pounds at a time