Job Description: Sales Associate - Cigar and Vape Shop
Position Overview:
We are seeking a dynamic and customer-oriented Sales Associate to join our team at our Cigar and Vape Shop. The ideal candidate will have a passion for cigars and vaping products, excellent communication skills, and a strong commitment to providing exceptional customer service. As a Sales Associate, you will play a key role in assisting customers, managing inventory, and promoting sales of our products.
Responsibilities:
1. Customer Service:
- Greet customers as they enter the store and assist them in finding products that meet their needs.
- Provide expert product knowledge and guidance on cigar and vape-related products, including brands, flavors, and accessories.
- Answer customer inquiries in person, over the phone, or via email, regarding product availability, pricing, and usage.
2. Sales and Promotion:
- Actively promote sales of cigars, vaping devices, e-liquids, and accessories to meet individual and store sales targets.
- Upsell and cross-sell products to maximize customer satisfaction and increase revenue.
- Assist in organizing and executing promotional events, product demonstrations, and tastings to attract new customers and drive sales.
3. Inventory Management:
- Receive, unpack, and organize incoming inventory shipments, ensuring accurate stock levels and proper storage.
- Monitor inventory levels and communicate with management regarding replenishment needs and product demand.
- Conduct regular inventory counts and assist in reconciling discrepancies as needed.
4. Store Maintenance:
- Maintain cleanliness and organization of the store, including display shelves, product showcases, and customer seating areas.
- Ensure that all products are properly labeled, priced, and displayed according to company standards.
- Assist in the setup and arrangement of merchandise displays and promotional signage.
5. Compliance and Safety:
- Adhere to all applicable laws, regulations, and company policies regarding the sale and promotion of tobacco and vaping products.
- Maintain a safe and secure environment for customers and staff by following proper safety procedures and protocols.
- Monitor and report any issues or concerns related to product quality, safety, or compliance to management.
Qualifications:
- Previous retail sales experience, preferably in a tobacco or vaping-related environment.
- Strong knowledge and enthusiasm for cigars, vaping products, and related accessories.
- Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers.
- Proven ability to work effectively in a fast-paced retail environment and multitask with accuracy and attention to detail.
- Basic computer skills and familiarity with point-of-sale (POS) systems is preferred.
- Must be at least 21 years of age and legally eligible to sell tobacco and vaping products.
Job Type: Part-time
Pay: From $10.00 per hour
Expected hours: 25 per week
Benefits:
Weekly day range:
Work Location: In person