Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Conduct outbound calls to follow up on customer inquiries or to provide additional information
- Perform data entry and maintain accurate customer records
- Utilize phone etiquette skills to ensure positive customer interactions
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Upsell products or services to customers when appropriate
- Analyze customer feedback and provide suggestions for improving the customer experience
Skills:
- Excellent communication skills in English, both verbal and written
- Multilingual abilities are a plus
- Strong customer service skills with a focus on empathy and problem-solving
- Proficient in data entry and navigating computer systems
- Ability to handle high call volumes while maintaining professionalism and accuracy
- Sales experience is preferred but not required
- Ability to analyze customer needs and recommend appropriate solutions
Join our team as a Customer Service Representative and be part of a dynamic and supportive work environment. We offer competitive pay, comprehensive training, and opportunities for career growth. If you have a passion for providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements.
Job Type: Full-time
Pay: $13.23 - $14.03 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
Ability to Commute:
- Owensboro, KY 42303 (Required)
Work Location: In person