We are hiring a Customer Service Associate in Saint Louis, MO. The Customer Service Associate's primary job function is to ensure that each customer has a positive and productive experience. If you enjoy speaking with and helping others this may be the ideal position for you!
Customer Service Associate Responsibilities:
- Resolves customer issues and answers questions to ensure a positive customer experience
- Assist customers with inquiries, order placements, and returns/exchanges
- Maintain a comprehensive knowledge of the available products and services
- Greet each person and provide an enjoyable customer experience
- Respond to customer requests and complaints in a timely and courteous manner
- Utilize our customer service and customer recovery model to ensure customer engagement
- Communicate with the management team regarding customer requests and concerns
- Maintain knowledge of front-end operations and stay current on changes in policies and procedures
Customer Service Associate Job Qualifications:
- Previous customer service experience is a preferred
- Ability to work well individually as well as in a team environment
- Good communication skills
- Able to maintain communication and friendly conversation
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Strong problem-solving abilities and attention to detail
- Listening, conflict resolution and information analysis tools
- Proficiency in using customer service software and computer systems
- Must be able to reliably report to work on time, as scheduled
- Access to reliable transportation
- Scheduling flexibility
Submit a résumé to apply today!
Job Types: Full-time, Part-time
Pay: $18.85 - $22.91 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person