The Hilton Garden Inn Shelton, CT is seeking a candidate for the position of Front Desk Agent and or Overnight Auditor. The ideal candidate would be of a professional demeaner, personable, efficient, reliable, and responsible. The primary functions of this position are as follows:
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, reservations, check-in and check-out of guests, and problem resolution which contributes to an overall positive guest experience.
**WEEKEND/HOLIDAY, MORNING, NIGHT, AND OVERNIGHT AVAILABILITY IS REQUIRED**
Position Requirements/Duties***
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, escalating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to Hampton Brand Standards.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Be flexible in overall work hours to include AM shift (7AM-3PM), PM shift (3PM-11PM) as well as overnight auditor shift (11PM-7AM).
- Perform other duties as requested by management.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person