JOB SUMMARY:
The Practice Case Manager conducts intake assessments, maintains client records daily for auditing and updating demographic information and compliance measures by following policies and procedures. The Practice Case Manager coordinates care and assists with screening patients who are being admitted into specialty programs, and for ongoing admissions screening of medical necessity. This position will require triaging patients and completing assessment and progress notes via telehealth, and face-to-face in the office. They work with clients in the community by providing care coordination case management with adults, youth, and the youth’s family for the purpose of treating their behavioral health needs, and those of their families who present varying degrees of complexity. This position requires working with Master as well as Doctoral level clinicians as supervisors and as part of a multidisciplinary team including both professional and paraprofessional staff. Serves as patient’s advocate, assessing and assuring that quality care is given. This full-time position will be working under the supervision of the Clinical Supervisor, Program Coordinator and other Administrative staff to admit patients into clinic programs for the individual, children, and adolescents in their community environment.
POSITION RESPONSIBILITIES AND TASKS:
The purpose of this position is to complete intake admission documentation across programs, provide coordination of care as a team and case management, to enhance the quality of care for and improve patient outcomes. Will conduct initial screenings of clients in their community as health care providers to assess for medical necessity.
Screens and triages patients who request services, are referred, or meet screening criteria for identifying patients' needs
Completes intake documentation to gather information, intake demographic of patients to assist with tasks such as transportation to essential self-help, peer support, and medical and behavioral health appointments while transitioning to community-based transportation resources
Helps patients clarify goals and strategies, provides education and resources and assists patients in accessing treatment and community supports
Carry case load of patient to provide program services dictated by treatment plan (including, Outpatient Community Support Program, Applied Behavior Analysis,substance Abuse, Recovery coaching, Recovery Navigating Systems, In Home Therapy, and ongoing services Coordination)
Will be trained on conducting assessment across Outpatient programs and assistant with providing and running groups program
Serves as a data entry operator for Comprehensive Assessments, Health Assessments inclusive of the CANS under Master Level Clinician
Identifies and provides emotional and social support to the patient and help patients build skills to support their treatment
Refers patient into treatment that fit their needs and streamline care into programs and provides linkage to appropriate supports and services
Collateral contacts (phone and face-to-face) and collaboration with care and/or other primary care, behavioral health and other providers working with the patient
Provides coordination of care for all initial patients and screening for services via phone, as well as overseeing referral of the client to a lower level of care for discharge
Acts as a liaison and support in preparing for or accompanying patients to meetings
Coordinates patient’s health records and assists in treatment coordination
Coordinates Care with other specialty healthcare providers, Schools, DCF, DYS, Primary care, probation officers, social workers, and child protection/child welfare workers
Assists with audits, transcribes recorded dictations of narrative and reports with accuracy and maintains accurate records of all completed notes and documentation
Maintains accurate records of all completed notes and documentation
Documents all review findings in the designated review database Rethink, virtual Gateway
Keeps track of billing units, hour and using productivity reports submitted on ERM to match documentation professional standards
Maintains electronic and hard copy filing system
Follows HIPAA guidelines for the management of patient privacy and confidentiality
Assists with monitoring and maintaining the monitoring of a comprehensive quality assurance program that is data-driven and informs programs needs and best practices
Other duties as assigned by department manager
KEY SKILLS & BEHAVIOR:
Strong analytical and interpersonal skills and willingness to work directly with patients and clients.
Ability to communicate effectively within a variety of situations and diverse populations
Ability to work independently and as part of a team
Excellent time management skills
Must have excellent strong oral and written communication skills
Must be highly motivated and self-directed.
Must possess knowledge of human development; including physical, mental, emotional and cultural and ethnicity issues required
SALARY & BENEFITS:
$21 - 3O FEE FOR SERVICE per hour depending on licensure and experience
QSEHRA Health Reimbursement Plan, eligibility at 90 days of full-time employment (32 Hours)
PTO - Accrual based, eligible upon hire; Able to use on 120th day of full-time (32-40 hours a week) employment
2 Personal Days
1 week (40 hours) of vacation
5 Sick Days
Flexible Schedule
- Must however be willing to work some late afternoons and evenings until 8:15pm, and some weekends.
Paid Federal Holidays
401K available.
Working Advantage Employee Discount Program
Educational Stipends with partnering colleges available
Professional Education & Stipend towards degree or certification with program specialty
Flexible Schedule but must be able to work in the late afternoons and evening until 8:15 pm and some weekends based on client needs
TO APPLY:
Please see our website job board at https://LAMOURClinic.org/careers/job-board/
You will be directed to upload a cover letter and resume if suitable for the position
Complete writing sample sent via email
Return to email provided for scheduled interview
- Must be able to operate a motor vehicle and travel locally (as required by Plan)