OVERVIEW
Front Office Agents handle the routine office work and administrative responsibilities of the resort, working closely with the Front Office Supervisor and other team members.
JOB DUTIES
- Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.
- Check guests in and out for their reservations.
- Assist guests with making future reservations both in person and over the phone.
- Maintain petty cash fund.
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.
- Other duties as assigned.
Requirements
- High School Diploma or GED
- Administrative experience (preferred)
- Strong customer service skills
- Excellent telephone skills
- Good problem-solving skills
- Maintain a professional appearance
- Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
- RV resort office or hotel front desk experience, a plus
Preferred
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Team Player: Works well as a member of a group