Description:
Reports To: Office Manager
Employee Status: Non-Exempt (Regarding Overtime)
Position Summary: Under general supervision, but in line with established PC&HC policies and procedures, provide a variety of service functions.
Essential Functions
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Represent PC&HC to the patients in a courteous and professional manner. Provide prompt, efficient and accurate patient service.
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Greet, assist and direct patients appropriately.
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Assist patients in making appointments with assigned provider.
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Assist in Call Center by answering telephone, screens calls, provides information to patients and other callers as directed.
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Maintain a strong customer focus while working collaboratively within the teams multiple demands and patient needs.
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Treat all patient information confidentially and in accordance with established HIPAA regulations.
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Make patient appointments in accordance with PC&HC scheduling guidelines.
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Register patients, obtain and enter all necessary demographic and insurance related information needed as record for registration and billing of all patients’ visits.
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Coordinate information from patients to ensure accurate billing and maximum reimbursement.
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Establish a new electronic patient account/record and accurately enters all patient information into the computer system according to established procedures.
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Update and correct patient account information in the computer system during each visit.
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Ensure new and updated documentation is filed in the medical record.
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Medical Record administration.
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Verify insurance coverage eligibility prior to the provision of services according to established procedures.
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Inform patient of and collect co-pays and deductibles prior to scheduled services.
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Prepare and issues receipts, process credit card payments.
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Provide information on account status.
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Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
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Maintain a work area that reflects a professional environment at all times.
Marginal Functions
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Assist in the opening and closing security procedures of the building.
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Fill-in for absenteeism, including at other PC&HC locations.
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Perform all other duties as required or assigned.
Requirements:
Requirements:
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Must be 18 years of age or older.
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Must have a High School diploma or equivalent.
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Must have ability to manage a fast paced environment without sacrificing efficiency and accuracy.
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Must follow all HIPAA and OSHA requirements.
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Must be able to operate or have ability to be trained to operate office equipment.
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Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.