Responsible for exceeding guests’ expectations by providing efficient, friendly guest service. Teamwork, enthusiasm, food and wine knowledge, the ability to multi-task and a high energy level are necessary for success in this position.
Essential Functions
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Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
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Available to work a variety of hours, days and shifts, including weekends
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Effectively service a 3-6 table section
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Safely and effectively transport food or beverages to a table of three in a single trip
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Safely and effectively use and operate all necessary tools and equipment
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Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
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Ability to multi-task calmly and effectively in a busy, stressful environment
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Work in a confined, crowded space of variable noise and temperature levels
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Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
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Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
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Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
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Greet guests with a warm, sincere smile
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Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
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Understand and respond knowledgeably to questions about the restaurant and menu
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Use sales techniques to present and encourage current promotions to guests
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Follow all steps of service
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Understand and follow the food allergy procedure and special orders/restrictions
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Proficiency in the use and operation of all necessary tools and equipment, including the POS system and Frequent Diner, Gift Card and Credit Card terminals
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Comply with all safety and sanitation guidelines and procedures
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Successfully complete alcohol awareness training
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Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
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Get along well with others and be a team player
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Other duties will be assigned as needed