Joseph Frederick & Sons is currently seeking a Customer Service Representative to join our team. We operate in a small office located in the Stanton area, it's a warm and friendly professional work environment with good people and opportunity. We thrive because of the company's 70-year commitment to outstanding customer service and satisfaction in plumbing, heating, cooling and electrical. To learn more please visit our website at: https://www.jfrederickandsons.com/about-us.
COMPENSATION: $17.00/hr to $19.00/hr DOE
BENEFITS:
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Medical
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Dental
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401k with Company Match
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PTO
REQUIREMENTS:
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2 + years of experience in customer service
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Professional phone skills.
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Energetic personality.
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Strong proficiency in MS Office.
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Highly organized and detail oriented.
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Ability to multi-task.
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Must be able to work independently.
RESPONSIBILITIES:
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Answer all incoming customer calls.
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Review appointment availability with Service Dispatcher.
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Assist service department in scheduling residential maintenance customers.
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Schedule and coordinate all service calls as calls are received.
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Follow through with customer to ensure needs are being met.
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Enter service department invoice comments and service history.
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Other duties as assigned.