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A-1 United Heating, Air & Electrical, a leading full-service HVAC company in Omaha, is seeking a dedicated and proactive individual to join our team as an Entry Level Dispatch/Customer Service representative. This role is crucial to our operations, as you will be responsible for scheduling preventive maintenance and repair services. We pride ourselves on our customer-centric approach and are looking for someone who shares our commitment to delivering exceptional customer service. We offer daytime hours, with shifts from 11:00 am-2:30 pm, and every other Saturday from 7:30 am to 12:00 pm.
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Coordinate and dispatch HVAC services to meet customer needs.
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Schedule and manage preventive maintenance and repair services.
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Address and resolve customer inquiries and complaints promptly.
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Collaborate with the team to enhance operational efficiency.
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Strong commitment to exceptional customer service.
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Proactive and dedicated work ethic.
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Ability to work collaboratively in a team environment.
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Experience in dispatch, customer service, or a related field is a plus but not required.
Compensation will be competitive and commensurate with experience.
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Opportunity to work with a premier full-service HVAC company.
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Professional growth and development opportunities.